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Attention Canadian Customers

It's true that because of the Canadian Postal strike, we can't ship with the post office at this time. However, although we've looked into alternative carriers, Canadian customs seems to be trigger happy with fees and duties (even though tea is a duty free good in Canada) so those carriers will frequently apply a 'brokerage fee' if they have to front any duties or fees to the government. This means the cost can unpredictably go through the roof.

If those same duties are applied directly with the Postal Service, we've found customers have a clear shot at arguing against the fee and having it removed. Even if you were to successfully dispute the duty with UPS or DHL, the brokerage fee is non-negotiable. 

In other words, we won't be able to ship to Canada until the strike is finished. Thank you for your understanding.

“I started Floating Leaves with the goal to bring East and West together under one roof. Tea was how I shared my culture with American friends. Now I see myself as a bridge to the farmers and tea masters in Taiwan.”

-Shiuwen

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Floating Leaves is not responsible for stolen or misdelivered packages. Please leave us a note below if you would like us to add free signature confirmation.